Order Processing

• Orders are processed within 2–5 business days, Monday to Friday, excluding public holidays.
• Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.

UK Delivery

• Standard UK delivery takes approximately 2–5 business days after dispatch.
• Delivery times are estimates and may vary depending on your location and the courier service.

Shipping Costs

Shipping costs are calculated automatically at checkout based on your delivery location and the weight of your order.

Incorrect Address

Please ensure that your shipping address is complete and accurate before placing your order.

Gng Vogue cannot be held responsible for delays, additional charges or lost parcels caused by incorrect or incomplete delivery information.

Lost or Delayed Parcels

If your parcel has not arrived within the expected delivery timeframe, please contact us.

We will work with our delivery partners to investigate your shipment and provide updates where possible.

Damaged Orders

If your order arrives damaged, contact us within 48 hours of delivery.

Please include clear photographs of both the damaged item and its packaging so we can resolve the issue promptly.